Privacy Policy

Effective Date: January 15, 2025

At equinorastel, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial team motivation platform.

Information We Collect

We collect information that you provide directly to us and information that's automatically gathered when you use our services. This helps us deliver a better experience and maintain the security of our platform.

Personal Information You Provide

Name, email address, and contact information when you create an account
Professional information including job title, company details, and team size
Payment information processed through secure third-party providers
Communication preferences and subscription settings
Content you create or share through our platform features
Feedback, survey responses, and customer support inquiries

Automatically Collected Information

Device information, IP address, and browser type
Usage patterns, page views, and feature interactions
Location data based on IP address (country and region level)
Performance metrics and error logs for technical improvements
Cookies and similar tracking technologies for functionality

How We Use Your Information

Your information helps us provide, improve, and personalize our services. We're committed to using your data responsibly and only for legitimate business purposes.

Purpose	Information Used	Legal Basis
Account management and authentication	Name, email, login credentials	Contract performance
Service delivery and customization	Profile data, usage patterns	Legitimate interest
Payment processing	Billing information, transaction details	Contract performance
Communication and support	Contact details, support history	Legitimate interest
Security and fraud prevention	Device data, usage patterns	Legitimate interest

We also use aggregated and anonymized data to understand trends, improve our services, and develop new features that benefit our entire user community.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share information in specific circumstances to provide our services and comply with legal obligations.

Service Providers: We work with trusted vendors who help us operate our platform, process payments, send emails, and provide customer support. These partners are bound by strict confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with continued protection under this privacy policy.
Legal Requirements: We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.
With Your Consent: We may share information for other purposes when you give us explicit permission to do so.

Important: We never share your personal information with marketers, advertisers, or other third parties for their promotional purposes without your explicit consent.

Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have important rights regarding your personal information.

Your Rights Include

Access: Request a copy of the personal information we hold about you
Correction: Ask us to update or correct inaccurate information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Portability: Receive your data in a structured, commonly used format
Withdrawal: Withdraw consent for processing where consent is the legal basis
Complaint: File a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your information

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your privacy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

End-to-end encryption for data transmission and storage
Multi-factor authentication and secure access controls
Regular security audits and vulnerability assessments
Employee training on data protection and privacy practices
Secure data centers with physical and environmental protections
Incident response procedures for potential security breaches

While we implement industry-standard security practices, no system is completely secure. We encourage you to protect your account by using strong passwords and not sharing your login credentials.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Data Type	Retention Period	Reason
Account information	Until account deletion plus 1 year	Service provision and support
Transaction records	7 years from transaction date	Legal and tax requirements
Usage analytics	3 years from collection	Service improvement
Support communications	3 years from resolution	Quality assurance
Marketing preferences	Until withdrawal of consent	Compliance with preferences

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You have control over these technologies through your browser settings.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security
Performance Cookies: Help us understand how visitors interact with our site
Functionality Cookies: Remember your preferences and personalize your experience
Analytics Cookies: Provide insights into usage patterns and popular features

You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may impact your ability to use some features of our platform.

International Data Transfers

While we primarily store and process data within Canada, some of our service providers may be located in other countries, including the United States. When we transfer personal information internationally, we ensure appropriate safeguards are in place.

Standard contractual clauses approved by privacy regulators
Adequacy decisions recognizing equivalent privacy protection
Certification under recognized privacy frameworks
Specific consent for transfers where required by law

We regularly review our international data transfer practices to ensure they meet current regulatory requirements and privacy standards.

Children's Privacy

Our services are designed for professional use and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16 without proper parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The effective date at the top of this policy indicates when it was last updated.

Material Changes: If we make material changes that significantly impact how we use your personal information, we'll provide at least 30 days' notice and may require your consent for continued use of the service.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, we're here to help.

equinorastel Privacy Team
72 Brien Ave E, Essex, ON N8M 2N8, Canada
Phone: +1 (905) 242-8686
Email: privacy@equinorastel.com

We're committed to addressing your privacy concerns promptly and transparently. Most inquiries are resolved within 5 business days.